Год издания: 2006
Количество страниц: 224
В продаже с 18.01.2012
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One of the pioneers of the Total Quality movement, W. Edwards Deming, famously proclaimed, "Drive out fear so that everyone may work more effectively for the company." But after attending a quality conference in the 1990s devoted to Deming's proposition, the authors felt somehow drained; talking about fear seemed to have sucked the life out of the entire audience. They began to wonder if it was a vicious circle; what if focusing on fear, even in an effort to drive it out, actually kept you in fear? What if the conversation were shifted to hope--not to negate or invalidate fear but to bring energy to the more life-enhancing side of the equation? Putting Hope to Work is their response to these questions. Drawing upon the authors' many years of research and management consulting, it presents a pragmatic approach to identifying, supporting, and sustaining hope and channeling it toward productive ends to create more vibrant, creative, collaborative--and successful--workplaces. Integrating...