Год издания: 2007
Издатель: The MIT Press
Количество страниц: 319
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Winner, 2007 International Communication Association Outstanding Book Award for 2005-2006. Interfaces that talk and listen are populating computers, cars, call centers, and even home appliances and toys, but voice interfaces invariably frustrate rather than help. In "Wired for Speech", Clifford Nass and Scott Brave reveal how interactive voice technologies can readily and effectively tap into the automatic responses all speech-whether from human or machine-evokes. "Wired for Speech" demonstrates that people are "voice-activated": we respond to voice technologies as we respond to actual people and behave as we would in any social situation. By leveraging this powerful finding, voice interfaces can truly emerge as the next frontier for efficient, user-friendly technology. "Wired for Speech" presents new theories and experiments and applies them to critical issues concerning how people interact with technology-based voices. It considers how people respond to a female...