Год издания: 2008
Количество страниц: 124
В продаже с 18.01.2012
Как только книга The Financial Management Toolkit - The Missing Financial Management Planning, Process, Theory and Tools Guide - ITIL Compliant станет доступна для заказа в одном из интернет-магазинов, Вам на e-mail будет отправлено уведомление.Укажите e-mail для связи:
Financial Management for IT Services (ITSM) is an IT Service Management process area. It is an element of the Service Delivery section of the ITIL best practice framework. The aim of Financial Management for IT Services is to give accurate and cost effective stewardship of IT assets and resources used in providing IT Services. It is used to plan, control and recover costs expended in providing the IT Service negotiated and agreed to in the Service Level Agreement (SLA). "The Financial Management Toolkit" is an excellent text that covers the major topics of financial management: how to evaluate and interpret financial decisions, the tools a manager should use to forecast future earnings and manage growth, how to properly valuate investment opportunities, and so forth. Financial management is often considered to be the process that most actively links all the ITIL processes together. This process aims to improve and maintain IT Service quality providing a structured approach to...