Год издания: 2005
В продаже с 18.01.2012
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Book DescriptionNow in its eighth edition, Human Resource Management in the Hospitality Industry: an introductory guide, is fully updated with new legal information, data, statistics and examples, and includes brand new material on multi unit operations and management. Taking a process' approach, it guides the reader through every stage from HR planning through recruitment to termination/separation, covering the following issues: Selection, appointment and induction Training andmanagement development Labour turnover Employee relations and employment law Managing people and customer care Business Ethics Written in a user friendly style, each chapter includes international examples, bulleted lists, guides to further reading and exercises to test knowledge. * Practical introduction to human resource management, ideal for new students and managers in the hospitality industry * 8th edition with updated data and new material on multi-unit...